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        "idx": 2,
        "result": "unsupported"
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<reference>
Smart home complexity boosts demand and opportunity for professional integration and services, according to Parks Associates research

Ahead of CEDIA and IFA, research firm spotlights growth in pro-install services across security, control, and energy management markets

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Smart Home Systems, Products, and Services

Smart home complexity boosts demand and opportunity for professional integration and services, according to Parks Associates research

September 03, 2025

professional monitoring

Ahead of CEDIA and IFA, research firm spotlights growth in pro-install services across security, control, and energy management markets

Ahead of IFA in Europe and CEDIA in the US, Parks Associates forecasts steady growth for the
US smart home device market
, which will reach $15 billion in sales revenue by 2029. The research firm finds strong demand for services related to the pro channel (professional installation) within its quarterly research surveys of 8,000 US internet households:

29% of consumers ultimately turn to professionals for help, even if they initially attempt self-installation.

Pro install ensures device usability, especially in utility-driven programs like smart thermostats, where free or low-cost devices often go uninstalled without professional support.

Professional installation is rising year-over-year across categories, with smart lighting showing notable growth in pro installs.

44% of smart home device owners have used professional installation for at least one device, while 81% attempt DIY for at least device, highlighting the hybrid nature of today’s market.

Professional installation correlates with higher Net Promoter Scores (NPS). For example, pro-installed smart cameras earn an NPS of 49 vs. 41 for self-installed units.

Younger consumers (18–24) are twice as likely to struggle with physical installation versus the general population (42% vs. 19%), suggesting pro install or “do-it-with-me” approaches are key to serving this demographic.

Commercial pro-install contracts yield recurring revenue opportunities through tiered maintenance, rapid response, and system refreshes.

Device returns are often tied to installation challenges. Parks Associates finds that difficulties with physical installation and configuration are two of the top three reasons for product returns.

“Consumers are looking for more than just devices,” said Elizabeth Parks, President and CMO, Parks Associates. “They want connected solutions that are easy to implement and fit into their lifestyle. Professional integrators are uniquely positioned to deliver this value by making smart home and advanced home systems work together and offering ongoing service and support.”

This research builds on findings from recently published research studies and white papers:

Smart Home Evolution: Unlocking Value
, published with the Connectivity Standards Alliance (CSA)

AI Transforms the Smart Home Experience

Smart Spaces: New Opportunities for Custom Integrators
, published with Nice Group

Resident Demand for Technology: Evaluating Amenity Fees
, published with Groove Technologies

Growing Multifamily Value Through Smart Energy Savings
, published with SmartRent

Home Security Reimagined: Intelligence over Hardware
, published with Ubiety

Next-Gen Demand Response: Engaging Consumers, Meeting Energy Demand
, published with Resideo Grid Services

Modernizing Multifamily Housing: Retrofitting Access Control
, published with Kwikset

Parks Associates’ research shows that as smart homes become more advanced, professional installers can establish their role as trusted advisors for homeowners. This role helps to bridge the gap between expanding device options and the consumer’s desire for simplicity, performance, and long-term satisfaction.

About Parks Associates

Parks Associates helps companies identify new opportunities, refine strategy, and accelerate growth in connected technology markets through data-driven insights and industry expertise. With more than 40 years of experience, the firm delivers proprietary consumer and industry research, market forecasts, and strategic analysis that guide business decisions across personal, connected home, small business, and commercial technology ecosystems. Parks Associates supports clients in navigating evolving markets including AI, security, smart home, broadband, entertainment, energy, multifamily, smart buildings, and connected health.

The firm also fosters industry growth and collaboration by convening thousands of leaders each year through its flagship executive conferences, including CONNECTIONS™, Connected Health Summit, Smart Energy Summit, Smart Spaces, and Future of Video. Learn more at
https://www.parksassociates.com
.

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</reference>

<statements>
1. In mature regions such as the United States, annual hardware spending is climbing toward $15 billion as early-adopter experimentation gives way to widespread replacement cycles, electrification retrofits, and whole-home automation installations
</statements>

Begin the assessment now. Output only the JSON list, without any conversational text or explanations.