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AI-powered success—with more than 1,000 stories of customer transformation and innovation | The Microsoft Cloud Blog

Explore more than 1,000 real-life examples of how organizations are embracing Microsoft’s proven AI capabilities to drive impact.

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AI-powered success—with more than 1,000 stories of customer transformation and innovation

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Thought leadership

July 24, 2025

156 min read

AI-powered success—with more than 1,000 stories of customer transformation and innovation

By
Alysa Taylor
, Corporate Vice President, Business Applications & Industry

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AI business impact: Microsoft AI use cases

We have come a long way with
more than 85% of the Fortune 500
using Microsoft AI solutions to shape their future. With 66% of CEOs reporting measurable business benefits from generative AI initiatives, particularly in enhancing operational efficiency and customer satisfaction, according to
IDC’s 2025 CEO Priorities
research.
1

IDC
predicts investments in AI solutions and services are projected to yield a global cumulative impact of $22.3 trillion by 2030 representing approximately 3.7% of the global gross domestic product (GDP). Every new dollar spent on AI solutions and services by adopters is expected to generate an additional $4.9 in the global economy, underscoring the significant multiplier productivity and business acceleration effect of AI investments in the coming years.
2

Organizations large and small, across various industries and geographies, are designed to achieve one of four business outcomes:

Enriching employee experiences
:
Using AI to streamline or automate repetitive, mundane tasks can allow your employees to dive into more complex, creative
,
and ultimately more valuable work.

Reinventing customer engagement
:
AI can create more personalized, tailored customer experiences, delight your target audiences while lightening the load for employees.

Reshaping business processes
:
Virtually any business process can be reimagined with AI, from marketing to supply chain operations to finance, and AI is even allowing organizations to go beyond process optimization and discover exciting new growth opportunities.

Bending the curve on innovation
:
AI is revolutionizing innovation by speeding up creative processes and product development, reducing the time to market and allowing companies to differentiate in an often crowded field.

AI use cases

Achieve your business goals with Microsoft AI

Explore examples

In this blog, we’ve collected
more than 1,000 real-life examples
of how organizations are embracing Microsoft’s proven AI capabilities to drive impact and shape today’s platform shift to AI. I’m sure you will find an example or two that resonates with you and inspires your business transformation journey.

Enriching employee experiences

Generative AI is truly transforming employee productivity and well-being. Our customers tell us that by automating repetitive, mundane tasks, employees are freed up to dive into more complex and creative work. This shift not only makes the work environment more stimulating but also boosts job satisfaction. It sparks innovation, provides actionable insights for better decision-making, and supports personalized training and development opportunities, all contributing to a better work-life balance. Customers around the world have reported significant improvements in employee productivity with these AI solutions:

Architecture and engineering

Arup Group
utilized Microsoft Entra Verified ID, and other security solutions to develop Face Check, powered by Azure AI Services. Employees register a photo to maintain high-confidence biometric assurance for quality and audit purposes, whether it’s a remote or face-to-face transaction, to deepen their layers of defense and security.

Cable and satellite

EchoStar

Hughes division leveraged Microsoft Azure AI Foundry to create 12 new production apps, including automated sales call auditing, customer retention analysis, and field services process automation. These solutions are projected to save 35,000 work hours and boost productivity by at least 25%.

Education

AI Toolkit for K-20 education leaders

Download the toolkit ↗

Brisbane Catholic Education
equips Microsoft 365 Copilot and utilizes Microsoft Copilot Studio to develop a generative AI tool that helps integrate Catholic traditions and values into the classroom. Educators reported saving an average of 9.3 hours per week.

Education Authority of Northern Ireland (EANI
)
introduced Microsoft 365 Copilot to reduce administrative work, enabling teachers to focus more on students. The partnership with Microsoft ensures secure and responsible AI use, while teacher training emphasizes prompt writing and effective tool adoption.

Physics Wallah
utilized RAG and Azure OpenAI Service architecture to develop “Gyan Guru” a hyper-personalized conversational study companion tailored to meet the unique needs of each student.

Sikshana Foundation
is collaborating with Microsoft Research India to introduce an AI copilot for teachers that shortens preparation time for lessons from an hour or more to just minutes.

University of Hong Kong
adopted Microsoft 365 Copilot to boost productivity by automating administrative tasks and providing intelligent assistance, enabling faculty to focus more on teaching.

University of Oxford

embraced Microsoft 365 Copilot to assist the IT department in saving time on summarizing documents, creating content, supporting meetings, and managing tasks.

Energy and resources

Aker BP

implemented Microsoft 365 Copilot and Copilot Studio to create AI agents that streamline daily tasks, enhance tool accessibility, and establish a foundation for scalable automation.

BKW

developed Edison, a platform using Microsoft Azure, Azure AI Foundry, and Azure OpenAI services, to securely and effectively tap into internal data. Within two months of its roll-out, 8% of staff were actively using Edison, media inquiries were processed 50% faster, and more than 40 use cases were documented.

Centrica

use of Microsoft Power Platform grown from 300 apps in 2019 to more than 800 business solutions today, ranging from simple productivity tools to advanced, enterprise-wide solutions. A center of excellence helps maintain governance and supports nearly 330 makers and 15,000 users across the company. They are also evaluating Copilot in Power Apps and see significant time savings in developing new apps and improving their existing Power Platform solutions.

Colbún

adopted Microsoft 365 Copilot to assist employees with daily tasks, allowing executives to focus on client interactions instead of spending 30 minutes understanding an email. Copilot can access historical information about clients, projects, or contracts, improving the quality and clarity of written communications and optimizing preparation times.

E.ON
is focused on Germany’s energy transition, leveraging Microsoft 365 Copilot to manage the complex grid in real-time, increasing productivity and efficiency for its workforce.

Enerjisa

Üretim
used Microsoft 365 Copilot to streamline meeting summaries, reformat documents, and compile reports. Copilot significantly reduced administrative work and increased mental bandwidth, enabling employees to focus on more strategic and fulfilling activities instead of spending six hours in meetings.

General Combustibles Company (GCC)

deployed Security Copilot to improve security outcomes. Access to consolidated information and analysis that previously took hours is now delivered in seconds. Security analysts no longer have to invest long hours in operational tasks and can generate more value, accelerate processes, or implement new mechanisms using the tool.

HELLENiQ ENERGY

partnered with PwC to introduce Microsoft 365 Copilot and Copilot Studio to boost its productivity by 70% and reduced email processing time by 64%.

Ma’aden
used Microsoft 365 Copilot to enhance productivity, saving up to 2,200 hours monthly. Tasks like drafting emails, creating documents, and analyzing data become more efficient, helping Ma’aden achieve its growth goals.

MAIRE
leveraged Microsoft 365 Copilot to automate routine tasks, saving more than 800 working hours per month and freeing up engineers and professionals for strategic activities. This supports MAIRE’s green energy transition by reducing its carbon footprint.

Motor Oil Group
achieved remarkable efficiency gains by integrating Microsoft 365 Copilot into its workflows, allowing staff to complete tasks in minutes that previously took weeks.

Petrobras
used Azure OpenAI Service to create Chat Petrobras, streamlining workflows, reducing manual tasks, and summarizing reports for its 110,000 employees.

Petrochemical Industries Company
automated work processes with Microsoft 365 Copilot, reducing time from weeks to days, and hours to seconds.

Scottish Water
implemented Microsoft 365 Copilot, minimizing mundane tasks and freeing up time for employees to focus on more meaningful work.

Tüpraş

prioritized Microsoft 365 Copilot for AI-powered insights and automation, streamlining employees’ daily tasks through enhanced functions in collaboration and productivity applications. It estimates that employees save more than an hour daily while also seeing IT resource efficiency gains.

Uniper SE
implemented Microsoft 365 Copilot to reduce time spent on manual and repetitive tasks, helping workers focus on more pressing work, such as developing enhanced solutions to speed up the energy transition.

Financial services

Access Holdings Plc
adopted Microsoft 365 Copilot, integrating generative AI into daily tools. As a result, writing code now takes two hours instead of eight, chatbots launch in 10 days instead of three months, and presentations are prepared in 45 minutes instead of six hours.

Allpay

uses GitHub Copilot to help engineers and developers write code faster and with less effort, increasing productivity by 10% and delivery volume into production by 25%. It has also adopted Microsoft Copilot to help share information on its SharePoint wikis.

ANZ
invested in Microsoft 365 Copilot, GitHub Copilot, and Copilot in Microsoft Edge to boost productivity and innovation across its workforce.

Architecht

used Azure OpenAI Service and GitHub Copilot to develop OBA Suite, a cloud-based platform built on a microservices architecture. The platform also integrates advanced AI capabilities. With low-code or no-code capabilities, UI/UX prototyping takes 25 minutes instead of two days. OBA Suite enhances user experience with AI-powered assistants and personalized service.

AXA
developed AXA Secure GPT, a platform powered by Azure OpenAI Service that empowers employees to leverage the power of generative AI while targeting the highest level of data safety and responsible use of the tool.

Aztec Group
boosted productivity and improved client experience by piloting Microsoft 365 Copilot with 300 employees. They discovered numerous use cases and are planning a broader rollout.

Bancolombia
is leveraging GitHub Copilot to enhance its technical team’s productivity, resulting in a 30% increase in code generation. This has led to an average of 18,000 automated application changes per year and 42 productive daily deployments.

Bank CenterCredit

deployed Microsoft Fabric and Power BI, optimizing analytics, securing data, automating reports, and providing real-time insights for employees. They reduced errors in reports by 40%, cut analytics time, accelerated decision-making by 50%, and empowered employees to save 800 hours per month, enabling faster, insight-driven decisions.

Barclays Bank PLC

decided to integrate Microsoft 365 Copilot into its colleague productivity tool, creating a single agent that enables 100,000 employees to access the bank’s broad ecosystem, portals, and online resources. This integration aims to improve productivity and enhance the employee experience. The Colleague AI Agent will assist employees in performing a wide variety of tasks, checking compliance, and finding answers to HR-related questions.

BOQ Group
implemented Microsoft 365 Copilot, enabling 70% of employees to save 30 to 60 minutes daily. This deployment also allowed the completion of business risk reviews in one day instead of three weeks, the creation of training programs in one day instead of three weeks, and the improvement of report quality while accelerating sign-off processes from four weeks to one week.

BlackRock
acquired more than 24,000 Microsoft 365 Copilot licenses for all employees, functions, and locations. This acquisition enhances the Copilot experience and includes collaboration on developing new features and functions.

BNY

adopted GitHub Copilot, with over 80% of its developer community now relying on it daily, increasing the speed of code development. BNY also uses Eliza, a virtual assistant, to empower employees to innovate, streamline workflows, and deliver enhanced value to clients. Additionally, Microsoft 365 Copilot helps transform operations and company culture.

British Columbia Investment Management Corporation (BCI)

leverages Microsoft 365 Copilot and the Azure ecosystem to enhance the employee experience and transform operations. By automating manual tasks, BCI increased productivity by 10% to 20% for 84% of Copilot users and boosted job satisfaction by 68%. The organization saved more than 2,300 person-hours through automation, reduced the time spent on writing internal audit reports by 30%, and saved a month of processing time to analyze 8,000 survey comments.

Commercial Bank of Dubai (CBD)

leveraged Microsoft 365 to democratize AI, streamline tasks, and foster innovation. By doing so, CBD saved 39,000 hours annually, enhancing workflows, improving collaboration and employee experience, and expanding AI literacy across teams.

Commonwealth Bank of Australia (CommBank)

introduced Microsoft 365 Copilot and GitHub Copilot in a structured training initiative to equip employees with the knowledge and tools to apply AI effectively across the organization. With 84% of 10,000 users reporting that they wouldn’t go back to working without Copilot and approximately 30% of GitHub Copilot code suggestions adopted, the initiative has driven efficiency and smarter decision-making.

Commonweatlh Bank of Australia (Commbank)
developed ChatIT using Azure and Copilot Studio. Integrated with the bank’s internal knowledge base, ChatIT can receive employees’ questions in natural language, provide solutions, and take direct action to fix issues.

Crediclub
saved 96% per month in auditing expenses and analyzed 150 meetings per hour with Azure OpenAI Service, freeing up time for 800 sales advisors and 150 branch managers to interact directly with customers.

Farm Credit Canada
implemented Microsoft 365 Copilot, resulting in significant time savings on routine tasks for 78% of users. Specifically, 30% of users saved 30 to 60 minutes per week, while 35% saved more than an hour per week. This allowed employees to focus on more value-added tasks.

Finastra
leveraged Microsoft 365 Copilot to streamline tasks, improve content creation, enhance analytics, and personalize customer interactions. Employees reported saving between 20% and 50% of their time.

Flagstone

is exploring GitHub Copilot for code development and review, Microsoft 365 Copilot to save time and boost productivity, and Azure OpenAI Service to run advanced AI models on their enterprise data.

Floww

used Microsoft 365 Copilot to collate data and collaborate easily across different resources, saving 10% to 20% of their time to achieve better and faster communication with customers.

FM

introduced Microsoft Copilot to boost productivity in various tasks, including email management and risk assessments. Engineers leverage AI-powered tools to analyze numerous locations globally, identifying hazards that might be overlooked and recommending preventative measures to avert disasters.

Generali

deployed GitHub Copilot to support its team of developers, accelerating productivity, improving efficiency, and increasing the delivery rate of software projects.

Hiscox

deployed Microsoft 365 Copilot to its employees across 14 countries to streamline the complex claim work process and simplify information, resulting in significant time savings and productivity gains. What used to take up to an hour to process a new claim now takes just 10 minutes, allowing them to speed up customer transactions and serve customers faster and more accurately.

Kuwait Finance House

used Microsoft AI solutions to build RiskGPT, an in-house AI engine connected to Microsoft 365 Copilot, Power BI Copilot, and Fabric. This integration makes it easier for risk management executives and employees to interact with data, gain useful insights, handle complex risk models, and receive early warning notifications. Evaluating credit cases used to take an average of four to five days, but with RiskGPT, they can carry out dynamic risk rating in less than an hour.

LGT
introduced Microsoft Copilot to enhance efficiency, with users saving an average of one hour per week during the pilot phase.

Markerstudy Group
developed a call summarization app for its claims department using Azure OpenAI. This app saves claim handlers approximately four minutes per call. Considering the company handles 840,000 calls annually, this translates to a savings of 56,000 hours or nearly 7,500 working days. This time savings enables employees to resolve issues more effectively and allows agents to handle more complex queries.

Members 1st Federal Credit Union

adopted Microsoft Fabric, a comprehensive data analytics platform with AI-powered capabilities that seamlessly integrates with its M1-360 solution built on Azure services. M1-360 enables the credit union to derive valuable data insights for more informed decision-making and to refine marketing campaigns, offering members the services they need most.

National Australia Bank
implemented Microsoft 365 Copilot for daily productivity, data analysis, and insights. Additionally, they are utilizing Microsoft Copilot for Security to quickly analyze millions of security event logs, allowing engineers to focus on more critical areas.

Nsure.com

utilized Copilot Studio to develop copilots that handle routine and repetitive tasks, allowing employees to focus on more valuable responsibilities and better align customers with insurance carriers.

Paytm
used GitHub Copilot when they launched Code Armor, a solution designed to improve the time taken to secure cloud accounts. This resulted in an efficiency increase of over 95%, significantly boosting productivity.

PIMCO
developed Chat GWM using the Azure AI Studio Foundry portal, a comprehensive platform that enables users to ask questions, receive responses, and verify answers all in one place. This allows teams to spend more time engaging with clients and having deeper conversations.

Placing Platform Limited (PPL)

launched an intuitive trading platform and intelligent data hub, integrated with Microsoft 365 Copilot and Fabric, to accelerate data-driven trading. This integration enables brokers and carriers to be more responsive, analyze and compare data to gain real-time insights, and provide clients with easy access to structured, secure data to inform and support business decisions.

PNB

introduced the PNB SuperApp, leveraging Azure OpenAI Service and integrating it into Microsoft Teams. This app assists employees with queries and ensures adherence to internal guidelines. Additionally, employees utilize Microsoft 365 Copilot to enhance workflows, save time, and boost productivity.

Quilter

identified Microsoft 365 Copilot as a key tool to help empower its teams to do more. They believe Copilot can make them 20% more effective, with tasks that took days now taking hours. Copilot is even helping their 174 investment managers simplify client interactions by reducing the amount of time it takes to write up meeting notes. They do an average of 100 meetings, and for each meeting, that’s 45 minutes saved, allowing them to reinvest that time into supporting their clients.

Raiffeisen Bank International
built its own RBI ChatGPT using Azure OpenAI Service to automate repetitive tasks such as documenting intelligence and quickly summarizing legal, regulatory, and banking documents.

Ramp

built a custom OCR tool using Microsoft Azure AI and Document Intelligence that automates finance workflows, saving 30,000 hours of manual work, processing 400,000 invoices, and 5 million receipts monthly with 90% accuracy on OCR fields. They also use GitHub Copilot and DevOps in their platform processes to enhance development speed, enabling engineers to ship code faster.

SACE
is leveraging Microsoft 365 Copilot and Microsoft Viva to enhance productivity and unlock employee potential while improving overall well-being. Data from the first nine months of implementation shows a 23% increase in productivity.

Sanabil Investments
deployed Microsoft 365 Copilot to help employees reduce the time spent on manual everyday tasks, allowing them to focus on more strategic and valuable work. Within two months, approximately 70% of employees were regularly using Copilot.

Sanlam

engineers use GitHub Copilot, which provides suggestions, optimizes code, refactors into modern languages, and generates unit test data sets on the go. Engineers have saved up to 30% of their time while also improving code quality.

Saxo Bank
embraced Microsoft 365 and GitHub Copilot to help their 700 developers accelerate their coding rate by around 30%. They also developed a chatbot without needing to involve client services, and developers use AI-written code in almost every new application, saving time and making them more efficient.

SC Ventures

collaborated with Insead to develop Project Eduverse, a secure, AI-powered platform that delivers tailored learning experiences using Azure OpenAI Service. This initiative aims to enhance workforce skills and readiness while enabling leaders to manage critical conversations more effectively.

SimCorp

developed SimCorp Copilot using Azure and Azure AI to enhance employee capabilities, enabling them to perform their tasks more efficiently and access relevant data securely and reliably.

Standard Bank of South Africa

adopted a low-code approach to automate processes, conduct analyses, and develop solutions for various business requirements. They also developed an IT help desk bot built in Copilot Studio that now resolves 99% of all employee queries.

UBS

leveraged Azure OpenAI Service and Azure AI Search to develop the Legal AI Assistant (LAIA), enabling employees to quickly and easily find information, thereby boosting productivity.

Unum Group
developed a custom AI application to efficiently search through 1.3 terabytes of data with an impressive 95% accuracy, leveraging the capabilities of Azure OpenAI Service.

Wells Fargo

developed a Microsoft Teams app integrated with advanced language models for 35,000 bankers across 4,000 branches. This app provides instant access to guidance on 1,700 internal procedures, allowing employees to quickly find the information they need without seeking help from colleagues. Now, 75% of searches are conducted through the app, reducing response times from 10 minutes to just 30 seconds. Additionally, Wells Fargo created an AI virtual assistant tool to help Treasury sales teams proactively engage in relevant conversations with customers. AI is also being applied in Wells Fargo’s Corporate and Investment Bank to transform their end-to-end processes. AI will streamline interactions between the front office, underwriters, and operations, while Copilot-powered dashboards will help teams track loan statuses, keeping everyone involved throughout the deal lifecycle.

WTW

embeds security practices and principles in everything it does to increase productivity and enhance its security edge. They believe Microsoft Security Copilot will greatly accelerate the way their internal threat hunting team develops and understands incidents.

XP Inc.

uses leverages Microsoft 365 Copilot to automate tasks, significantly boosting productivity by saving more than 9,000 hours and increasing audit team efficiency by 30%. Additionally, Copilot enhances inclusion and accessibility at work by providing real-time transcriptions for employees with disabilities.

Government

Aberdeen City Council
turned to Microsoft 365 Copilot as a holistic, AI-powered solution that could help offload tasks, freeing up workforce capacity to more responsively manage the care of residents.

Axon Enterprise
has created an AI tool named Draft One using Azure OpenAI Service. This innovation has led to an 82% reduction in the time officers spend on reports, allowing them to engage more with their community.

Barnsley Council
earned the title of ‘Double Council of the Year in 2023’ for its successful implementation of Microsoft 365 Copilot. This initiative modernized operations, reduced administrative tasks, and significantly improved job satisfaction and creativity among employees.

Buckinghamshire Council
implemented Microsoft 365 Copilot, leading to significant productivity improvements, enhanced quality, and time savings. This allowed various teams to achieve more with fewer resources.

Colombia Justice System

has launched a Copilot beta program to help reduce backlog rates, perform daily transcriptions, summarize hearings, and draft various judicial documents. Copilot also assists in reviewing grammar and wording, comparing draft rulings, and managing internal data.

Designated Areas for Sustainable Tourism Administration (DASTA) in Uthong, Suphanburi

uses Microsoft Copilot to double-check proposals, streamline workflows, and reduce redundant tasks. They also use AI to generate images of success that allow decision-makers to see the impact and transform complex project management into strategic achievements that benefit local communities.

Gemeente Breda

leveraged Microsoft Copilot to explore its capabilities and boost efficiency and productivity. Many tasks saved multiple hours per month, up to 28 hours per employee. Additionally, Microsoft Security Copilot has assisted with 717 incidents by summarizing large amounts of information.

Geographic Solutions

developed VOS Sapphire AI using Microsoft Azure OpenAI to streamline content creation for job seekers, employers, and state employment agencies. This tool has significantly increased resume creation by job seekers by 70% and boosted productivity for staff members at state agencies by 65%.

La Poste

utilized Microsoft 365 Copilot across 15 key functions to spark creativity, enhance compliance with rules and processes, save time, and contribute to employee well-being.

Ministry of Human Resources and Emiratisation (MOHRE)

migrated to Microsoft 365 E5, enhancing security with Microsoft Intune, Microsoft Purview, and Microsoft Defender. This migration boosted productivity by 20% and secured their environment.

Public Investment Corporation

adopted Microsoft 365 Copilot to assist employees with manual tasks, reducing the time spent on generating meeting notes by 95% and doubling the speed of investment decision-making. They can now access and approve investments in six months instead of twelve.

Région Sud

used Azure OpenAI Service to develop a chatbot called “Allo Region” to help call agents respond more effectively to citizens’ queries. They also automated the verification of documents required for jobseeker skill training grants. Employees use Microsoft 365 Copilot for notetaking, report writing, and email processing.

Sandia National Laboratories

used leveraged Microsoft Azure and Azure OpenAI in Foundry Models to create a customer chat tool within eight months for 17,000 employees. This tool has saved employees countless hours each month and streamlined research and business processes, all while meeting strict security requirements.

Singapore Civil Defence Force (SCDF)

developed Power Platform apps to automate rostering and manage catering for thousands of frontliners, reducing waste. In significant news for emergency services, using Microsoft AI, their firefighters will also be able to predict fire risk. Additionally, Copilot is reducing administrative tasks for SCDF personnel by summarizing emails, reviewing presentations, and helping write proposals, freeing up time for their crucial responsibilities of keeping Singapore safe.

Somerset Council

leverages Microsoft 365 Copilot to enhance performance. Employees save 10 hours per month, with 87% of users reporting positive benefits. These efficiencies enable employees to reinvest their time into more demanding tasks.

Stavanger Kommune

worked with Bouvet to build its own Azure data platform and implement Power Platform governance, including Power BI, Power Apps, Microsoft Power Automate, and Azure OpenAI to remove sensitive personal information from data submitted by citizens and elevate the services it offers residents.

Torfaen County Borough Council
utilized Microsoft 365 Copilot to streamline back-office processes, resulting in significant time savings and enhanced productivity for both business and children’s services teams, with further rollouts planned.

Healthcare

Acentra Health
created MedScribe using Azure OpenAI. The solution has saved 11,000 nursing hours and nearly $800,000. It also helped each nurse process 20 to 30 letters daily, while achieving a 99% approval rate for MedScribe-generated letters.

Bader Sultan & Bros. Co. W.L.L.
implemented Microsoft 365 Copilot to enhance employee productivity and speed up customer response times.

Baptist Care Community Services
is using Microsoft 365 Copilot to save employees time as they navigate workforce shortage challenges
,
allowing them to focus more on the people they care for.

Bupa APAC

enhanced its workforce skills using Microsoft 365 Copilot, GitHub Copilot, and other AI-powered tools to automate tasks, refine workflows, and boost efficiency. With GitHub Copilot, employees generated more than 410,000 lines of AI-assisted code, initiated more than 30,000 Copilot chats, and accelerated more than 100 AI use cases to improve patient care.

Cancer Center.AI
developed a platform on Azure. The solution enables physicians to digitize pathology scans, rely on AI models for analysis
,
and collaborate remotely with other physicians. After using the solution, healthcare organizations have reported higher pathologist productivity, quicker diagnosis processes
,
and a reduction in diagnostic errors in initial pilot studies.

Chi Mei Medical Center
is lightening workloads for doctors, nurses, and pharmacists with a generative AI assistant built on Azure OpenAI.

eClinicalWorks
developed a tool using Azure AI services and Azure AI Document Intelligence to help healthcare workers scan, sort
,
and match thousands of faxes each year to match the faxed data with current patient files.

Medigold Health
uses Azure OpenAI to significantly reduce the time that clinicians spend writing reports during their consultation and administrative time.

Morula Health
is using Microsoft 365 Copilot to enhance productivity, streamline medical writing tasks, and ensure data security, ultimately improving efficiency and client satisfaction.

Oxford University Hospitals NHS Foundation Trust
implemented Microsoft 365 Copilot to improve staff report productivity by saving one to two hours a week, or reducing simple formatting tasks to a matter of seconds, enabling more resources to deliver frontline services.

Sayvant

used Azure OpenAI to build an AI solution that generates acute care charts to comply with data security standards for the healthcare industry and align with documentation requirements. The solution saved 50,000 hours of clinician time, as the AI solution transcribes and generates personalized discharge instructions in more than 30 languages, to help clinicians focus more on face-to-face patient care instead of manual documentation.

Shriners Children’s
developed an AI platform allowing clinicians to easily and securely navigate patient data in a single location, enhancing patient care, and improving the efficiency of their healthcare services.

Teladoc Health
uses Microsoft 365 Copilot to revolutionize its telehealth operations, automating routine tasks, boosting efficiency, and increasing productivity.

Vail Health

streamlines clinician workflows using Microsoft Dragon Copilot, enabling them to quickly complete customizable notes with the relevant billing and coding details in place, boosting efficiency without compromising quality.

Virtual Dental Care
developed an AI application
,
Smart Scan
,
that leverages Azure to reduce paperwork for mobile dental clinics in schools by 75% and frees dentists to devote more time to patient care.

Legal services

Clifford Chance
adopted Microsoft 365 Copilot to streamline tasks, automate processes
,
and enhance collaboration. Lawyers use it to draft and manage emails and ensure compliance, allowing them to focus on complex legal work and improve productivity.

ContractPodAi

is developing innovative AI solutions for legal, procurement, regulatory, and compliance use cases. These solutions are powered by Microsoft’s platform, including Azure OpenAI in Foundry Models, to support legal teams, automate complex workflows, and enhance efficiency and compliance in legal operations.

DLA Piper
chose Microsoft 365 Copilot to boost productivity for operational and administrative teams, saving up to 36 hours weekly on content generation and data analysis.

DWF
deployed Microsoft 365 Copilot to experience a variety of productivity and quality improvements to better support their client experiences.

Harvey
uses Azure OpenAI

to simplify routine tasks across hundreds of law firms and legal teams, with one corporate lawyer saying he saved 10 hours of work per week.

Rajah & Tann

leverages Microsoft Copilot for their daily operations. By utilizing Teams and Copilot, the firm’s employees can generate meeting minutes within two to three hours, significantly reducing the time from one to two days. Additionally, they have developed an AI-powered assistant, Ask HR, using Azure OpenAI to autonomously handle common employee human resources inquiries.

Sirion’s
Redline Agent, powered by Azure OpenAI, delivers precise, context-aware edits via an agent that generates issue-specific, surgical redlines grounded in the enterprise playbook.

Three Crowns

rolled out Microsoft Copilot across its legal and business services teams, confident that their data would remain secure, inaccessible to third parties and never used for public training. The firm now uses simple natural-language searches to efficiently access information across Outlook, Teams chats, and meeting recaps. The time savings for lawyers enable them to deliver value more efficiently to clients.

Trilegal
has been investing significantly in an enterprise-grade
,
bespoke AI-powered document management solution (DMS). This is the center piece of a law firm’s delivery capability. The DMS offers end-to-end features and functions relevant to the key tasks of its lawyers and helps them focus on the strategic and high-end parts of the value chain. The AI-powered DMS uses AZURE OpenAI and Azure AI services.

Manufacturing

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Brandix
adopted the Microsoft 365 Copilot suite to enhance productivity and streamline operations for executive staff.

Eaton

adopted Microsoft 365 Copilot to automate the creation of 1,000 standard operating procedures to streamline customer service operations and improve data access across teams, cutting creation time from one hour to 10 minutes.

Fater
has integrated Microsoft Copilot into Microsoft Sustainability Manager’s external reporting solution to comply with CSRD and GRI standards. This feature enables the automatic retrieval of factual data points by uploading customer documents containing quantitative and qualitative information. This helps the team quickly identify data that can be used to accelerate external regulatory reporting duties, resulting in savings in report preparation.

Florida Crystals Corporation
uses Microsoft 365 Copilot to create process efficiencies with meeting-generated content, indexing, and searching. It’s also exploring Copilot Studio to automate and improve industrial control systems, with the goal of improving overall productivity and reducing costs.

Honeywell
employees are saving 92 minutes per week—that’s 74 hours a year. Disclaimer: These statistics are based on an internal Honeywell survey of 5,000 employees, with 611 responses.

Joyson Electronics

uses Microsoft 365 Copilot to help employees achieve a leap in efficiency across multiple workflows, such as meeting minutes, mail processing
,
and document conversion.

Kodak Alaris

uses Microsoft Copilot in Dynamics 365 Customer Insights to streamline tasks and save time. Copilot suggests text for common emails, event invitations, newsletters and campaigns.

Kwong Cheong Thye (KCT)

uses Microsoft Copilot to automate sales analysis and procurement planning. By doing this, the brewery has saved significant time on these tasks, effectively doubling its efficiency. This transformation has freed up valuable resources, empowering it to focus on customer relationships and revenue growth.

Michelin
has implemented Microsoft 365 Copilot and an in-house generative AI chatbot named “Aurora” powered by Azure OpenAI. This initiative aims to help employees enhance their work and team performance, significantly increasing productivity.

PGP Glass
introduced Microsoft 365 Copilot internally to help with repetitive tasks. The team estimated a 30 to 40 minutes per day increase in productivity, enabling employees to focus more on priorities and strategic tasks.

Sabanci Holding

implemented Fabric, Power BI and Microsoft 365 Copilot in Fabric to automate data collection, analysis, and visualization into financial sales. Employees can now access consolidated data on a single platform, enabling a comprehensive understanding of business and operational performance. By eliminating inefficiencies, it has seen significant improvements.

Sandvik
created the Manufacturing Copilot, built with Azure OpenAI and Azure AI Search, to provide easy access to years of product documentation. By using it, employees have improved productivity by up to 30%, enhanced customer support, and accelerated training processes.

Sandvik Coromant
is using Microsoft Copilot for Sales to drive efficiency and accuracy, shaving at least one minute off each transaction, allowing sellers and account managers to focus their expertise on responding to customer’s needs with analysis, creativity, and adaptability.

Topsoe
achieved 85% AI adoption among office employees in seven months, significantly enhancing productivity and business processes.

Toshiba
deployed Microsoft 365 Copilot to 10,000 employees to optimize their usage and effectiveness. In addition, Microsoft 365 and Viva Insights logs were combined and analyzed to promote further utilization. Savings of 5.6 hours a month per employee were confirmed. Copilot also identified process areas for improvement, such as procurement and related document searches.

Volvo Group

developed a solution using Azure AI services and Azure AI Document Intelligence to simplify document processing and meet the objectives of data extraction from images and translation. The solution has saved Volvo Group more than 10,000 manual hours.

Würth Group

leverages Microsoft 365 Copilot to enhance IT team efficiency, streamline routine tasks, and facilitate multilingual communications.

YAMASHITA

adopted Fabric as its new data platform, attracted by intuitive AI-based data visualization and analytics capabilities for democratizing data.

Media and entertainment

Bennett, Coleman & Co. Ltd./The Times Group

introduced Microsoft 365 Copilot across human resources, sales, finance
,
and merger and acquisition to automate routine tasks, streamline workflows
,
and empower teams to work more efficiently.

Games Global

used Copilot Studio to develop a chatbot to handle frequent employee inquiries about human resource-related topics. They also used Microsoft Power Platform and Copilot Studio to automate processes for a variety of business groups like finance and compliance that are now saving hundreds of hours, giving them more time to focus on higher value responsibilities.

Globo

adopted Microsoft 365 Copilot, which saved two hours monthly per employee, but it also resulted in greater autonomy and precision in operations, fostering a culture of innovation and literacy in AI and automation that aligned with the company’s business goals.

InMobi
embraced Azure AI and Microsoft 365 Copilot to streamline employees’ business workflows. Integrating GitHub Copilot into engineering, they generated 50 to 60 million predictions per second with its 15 to 20 machine learning models.

KRAFTON

leverages Microsoft 365 Copilot and Azure OpenAI to transform its operations. These tools facilitate communication with publishers and partners globally through emails, documents, and meeting minutes. Additionally, they enable real-time translations for clearer communication and assist in interpreting and extracting data in Excel for reporting.

Leviatan Group

use Microsoft 365 Copilot to optimize existing workflows and get even more from its key business platform. This allows it to access critical information in a matter of seconds. The continuous improvement team is also innovating with Copilot Studio.

MultiChoice

embraced Microsoft Copilot for its IT Project Management Office (PMO) to automate meeting minutes, accelerate project timelines
,
and ensure clear and unbiased communication. The team can now make more informed decisions and save time to perform more strategic and proactive risk management.

OPAP

integrated Microsoft 365 Copilot to transform its daily workflows, using Copilot for a wide range of tasks—from summarizing emails to gathering data and enhancing operational efficiency.

Sanoma

used Azure OpenAI’s GPT-4 to generate local weather reports from data provided by the Finnish Meteorological Institute. These forecasts are read by a lifelike synthetic voice, created using Custom Neural Voice (CNV), part of Azure AI Speech Service. This automated system allows Sanoma to produce localized forecasts across 26 regions. The system significantly reduces costs, enabling local ad revenue growth, and their synthetic voice outperforms others on the market 70% of users said they found it well-suited for news.

Square Enix

adopted Azure OpenAI Service to develop a Slack-integrated chatbot, “Hisui-chan,” to provide game developers with instant answers to their questions about game engines.

WPP

T&Pm used Microsoft Azure OpenAI and the Sora video generation model to bring early creative concepts to life and streamline the creation of high-quality, personalized video content at scale. This approach not only accelerates production timelines but also reimagines the role of technology in creativity—enabling teams to experiment, iterate, and build ideas in ways that weren’t previously possible.

Nonprofit

British Heart Foundation
is currently testing Microsoft 365 Copilot. Early results suggest that this tool could save users up to 30 minutes each day.

Centro de la Familia
used Power Apps to build a solution that integrates customizable reports and analytics with secure, role-based access to data, and an agent built with Copilot Studio that automates report generation. They have achieved a fivefold reduction in time spent on administrative processes and a 54% reduction in costs, while their AI-powered agent has reduced report generation from hours to minutes.

Goodwill of Orange County
created an AI-powered app using Azure AI capabilities to assist more individuals, including those with developmental, intellectual, and physical disabilities, in securing unfilled e-commerce positions.

Head Start Homes

teamed up with ONGC Systems to integrate Microsoft 365 Copilot. This AI assistant drafts content, enables virtual team collaboration, facilitates hiring, and completes repetitive tasks. Copilot boosts the leadership team’s productivity by over 30%, allowing staff to focus more on client services and help more clients become homeowners.

Make-A-Wish

has transitioned to the Azure cloud and Microsoft Fabric, unifying its data and rebuilding vital applications. The organization has implemented Microsoft 365 Copilot across its national office and regional chapters. A cohesive security strategy ensures the protection of sensitive family data. Microsoft technology enhances staff efficiency and productivity, allowing them to focus on mission-critical work. Improved data visibility enables leadership to support chapters, increase revenue, plan for the future, and maximize the number of wishes granted.

Malteser
implemented Microsoft 365 Copilot, significantly saving staff time. The AI assistant helps streamline administrative tasks, evaluate new projects, automate repetitive processes, and quickly answer questions. By delegating these tasks, staff can focus more on high-impact work. They now have more time and energy to coach their teams, collaborate with colleagues, improve service projects, and innovate solutions that benefit people globally.

McKnight Foundation
has implemented Microsoft 365 Copilot for all its staff, resulting in significant time savings, increased productivity, and more opportunities to focus on strategic priorities.

NFL Players Association
integrated Azure AI services and Azure App Service into their video review process. This integration has reduced review time by up to 73%, significantly increasing efficiency and enhancing player safety through consistent rule enforcement.

RTI International
adopted Microsoft 365 Copilot to enhance productivity, enabling staff to focus on their areas of expertise and deliver even better science-backed solutions for clients.

Special Olympics
implemented Copilot throughout the organization to help staff save thousands of hours annually on administrative tasks—time which it can reinvest back into supporting the athletes.

Pharmaceuticals

Daiichi Sankyo

leveraged Azure OpenAI Service and Azure AI Search to create its in-house generative AI system, DS-GAI, within a month. Over 80% of respondents in a company-wide survey reported that DS-GAI has enhanced productivity and accuracy. Additionally, the company developed Copilot Chat and introduced Microsoft 365 Copilot.

Indegene
used Microsoft 365 Copilot to significantly reduce time spent, enhance overall efficiency, and improve productivity in tasks like scientific content writing and coding.

Professional services

Accenture
and
Avanade
have launched a Copilot business transformation practice, supported by Microsoft. They have co-invested in new capabilities, solutions, and training to help organizations securely and responsibly reinvent their business functions using generative AI and Copilot technologies.

Accenture

used Copilot Studio and Power Platform to grow its Center of Excellence team and achieve significant savings each year with this new model. They now have more than 50,000 newly skilled citizen developers and have reduced IT demand for short-term applications by 30%, allowing professional developers to focus on more complex projects.

Adobe
is integrating Adobe Experience Cloud workflows and insights with Microsoft 365 Copilot to deliver generative AI-powered capabilities that enable marketers to enhance collaboration, efficiency, and creativity.

Advanced IT
used Microsoft Copilot for PowerPoint, teams meeting minutes, RFP bullet points, and Excel to boost its sales and marketing efficiency by over 50%.

Amey
leverages SharePoint agents to enable employees to quickly find answers via a chat interface on their mobile devices. Offering real-time troubleshooting and multilingual support minimizes risks and ensures employees return home safely each day.

ANS

leverages Microsoft Copilot and agents to enhance the selling process. Sellers can request an agent to gather and summarize information from various data sources, gaining valuable insights from past customer interactions while ensuring the protection of customer data. This enables sellers to prioritize their time and focus on the most critical accounts and opportunities, which is expected to boost ANS’s closing ratio by 6.25%.

Arthur D. Little

leveraged Azure OpenAI Service to create a solution that enables consultants to efficiently analyze and understand complex document formats while ensuring strict data confidentiality. This innovation allowed consultants to prepare for client meetings more quickly and curate presentation content 50% faster.

Arup

uses Microsoft 365 Copilot to improve productivity and efficiency across the organization. They also use AI to develop proprietary applications built by their analytics and AI team.

Atera

has integrated the Azure OpenAI Service into its AI-powered platform to offer a comprehensive view of IT activities. This integration helps in proactively identifying issues and providing immediate solutions. The AI engine also enables end users to troubleshoot and auto-resolve tickets without the need for IT intervention, significantly enhancing the efficiency of IT professionals.

Atos

adopted Microsoft 365 Copilot to improve employee well-being by simplifying time-consuming tasks. This allows employees to concentrate on more important aspects of their work, fostering creativity and efficiency.

Aurigo
used GitHub Copilot to enable its developers to focus on the logic and architecture of their code, allowing them to create functional prototypes more efficiently.

Avanade

transitioned to Microsoft Fabric to consolidate all data into a single platform, eliminate redundant data, simplify processes, save time, and enhance the employee experience.

AvePoint

deployed Microsoft 365 Copilot, enabling 95% of participants to save one to three hours per week by automating repetitive tasks. This allowed them to focus on higher-value work.

AvePoint
developed ChatAVPT using Copilot and Azure OpenAI, integrating data from various sources to assist support teams. AVA, a self-service support assistant, has reduced support response times and improved issue response efficiency, helping customers find answers faster. The team also uses GitHub Copilot to accelerate code development, streamline debugging and documentation, ultimately reducing time to market and improving developer productivity.

AvePoint

utilizes GitHub Copilot to accelerate its development lifecycle, reduce time to market for new features, and ensure continuous innovation. They also used Azure AI to develop ChatAVPT, which provides real-time information and guidance to employees.

Balfour Beatty

uses AI agents to identify quality assurance, particularly in how it tests what it builds and installs. AI’s ability to decipher, reason, and streamline decision-making is particularly valuable. They see this come to the forefront in both quality control and safety management.

baseVISION AG
implemented Microsoft 365 Copilot, Microsoft Purview, and Microsoft Defender to centralize AI usage control, enhance data protection, boost efficiency, reduce data protection risks, and save up to CHF 70 per employee per month by exclusively using Copilot.

Birlasoft
deployed Microsoft 365 Copilot and developed a bot to manage 94% of policy-related queries and ten applications, significantly enhancing operational efficiency.

C3IT (SAXON)
used Microsoft 365 Copilot when it they developed Copilot PM Assist to help project managers prepare project documentation 30% faster and reduce the time to create project kick-off presentations by 60%.

Cactus Communications
leveraged Microsoft 365 Copilot to automate routine tasks and enhance content generation under human supervision, achieving a 15 to 20% increase in efficiency.

Capita
is leveraging GitHub Copilot to enhance productivity, boost developer satisfaction, and improve recruitment and retention.

Capita
adopted Microsoft 365 Copilot to empower employees and drive innovation across the business. The most prominent agent is AskMeAnything (AMA), a search tool that helps employees navigate its vast SharePoint estate. To date, Copilot has saved 9,000 employee hours per month and increased accessibility and inclusivity.

Capita
developed CIVA
—
the Capita intelligent virtual assistant, using Azure AI service and Azure AI Bot service to handle first-line support, resolving 70% of the workload for human service desk workers.

CapitaLand Investment

deployed GitHub Copilot to automate the development process. It has halved infrastructure costs, boosted developer productivity by 35%, and delivered updates 50% faster.

CDW
leveraged Microsoft 365 Copilot to enhance work quality for 88% of users, enabling 77% to complete tasks more efficiently, and boosting productivity for 85% of users.

Cognizant

uses Copilot to streamline the client quarterly business review (QBR) workflow. They now use Copilot to automate research, compile insights, and build presentations, saving 90 minutes per task. This efficiency empowers client success managers to apply a consistent approach across all reviews and frees up their schedules to spend more time with more customers.

Dar
built PARA Copilot, a multi-agent conversational user interface (CUI) using Azure OpenAI services, Microsoft Azure AI Vision, and Azure AI Foundry. Employees can interact with data via text or speech to get answers, insights, or directions in three seconds or less, with a 25% higher accuracy for document processing. Engineers noted a 50% improvement in discoverability of information, enabling operators and other stakeholders to have a real-time conversation with their buildings about operational performance.

Embee
adopted Microsoft Copilot Studio to develop tailored plug-ins that redefine productivity and efficiency. By using GitHub Copilot for code validation and testing automation, their developers experienced a 30% productivity boost.

EPAM
is implementing Microsoft 365 Copilot to streamline information management and create content and documents.

EY

is deploying Microsoft 365 Copilot and Microsoft Dynamics 365 Copilot for Sales in the Oceania region to enhance productivity and collaboration, streamline processes, and provide faster access to meaningful insights. They are also integrating AI into daily operations to reimagine processes for growth and enrich customer experiences.

EY
Global Tax practice developed a tax and legal research agent in Copilot Studio that offers instant access to 21 million documents, including EY publications, internal know-how, and templates. The agent quickly understands users’ questions and intent, finding the most relevant information in seconds. It adapts to different countries to meet local needs, providing comprehensive answers anchored in the company’s curated content and direct links to source materials. Now, tax professionals can find insights more efficiently and offer richer, more informed advice to their customers.

EY
Global Tax developed a plugin to extend the capabilities of Microsoft 365 Copilot to meet the specific needs of the tax organization. This allows them to spend less time searching for information and more time using relevant data to make smarter business decisions for themselves and their clients.

EY

adopted the Purview SDK to embed policy-based controls into AI applications. This includes applying sensitivity labels, monitoring AI interactions, and logging activities to support compliance and secure-by-design deployment at scale. By using the Purview SDK early in development, EY reduced secure feature build time by 25% to 30%. Teams are now designed with data security and compliance in mind, reducing delays and enabling faster rollout of generative AI tools in regulated environments.

Four Agency Worldwide
increased boosted employee productivity with Microsoft 365 Copilot. This tool helps generate creative ideas, supports administrative tasks, analyzes data, and generates reports. As a result, staff can focus more on outreach and spend less time on paperwork.

Grant Thornton Australia

leverages Microsoft 365 Copilot to enhance employee productivity, from drafting presentations to researching tax issues. Copilot saves employees two to three hours per week.

GroupeActive
partnered with Witivio to develop an AI agent based on Microsoft Copilot Studio that drafts sales proposals saving an average of 75% on drafting time.

HCLTech
leveraged Microsoft 365 Copilot and GitHub Copilot to create TeamSight, a platform designed to accelerate engineering processes, track progress, and fine-tune key performance indicators (KPIs).

HP

incorporated GitHub Copilot into its software development workflow, and developers quickly found that they code faster and solve issues more quickly without getting bogged down in tedious code scaffolding and syntax. Since embracing GitHub Copilot, their developers feel more supported and are better able to collaborate, reporting substantial increases in productivity.

Infosys
leveraged GitHub Copilot to accelerate the development of features and bug fixes, resulting in higher quality code.

Insight Enterprises
employees using Copilot gain four hours of productivity per week through data summarization and content creation.

Insight Enterprises

adopted Microsoft 365 Copilot, transforming its organization by incorporating features such as meeting summaries, content creation, and standardization into its daily workflow. They have also developed Insight GPT using Azure OpenAI to boost business productivity.

Intertech

leveraged GitHub Copilot and Azure OpenAI Service to enhance DenizBank’s IT operations. The team experienced a significant increase in coding accuracy, improved collaboration, and elevated software quality with meticulous documentation. Additionally, they reduced daily emails by 50%.

Jersey Business

leverages Microsoft 365 Copilot to enhance team productivity, reducing application time by 40 minutes and allowing the team to spend more face-to-face time with Jersey Business leaders.

Kantar
is leveraging Microsoft 365 Copilot to streamline IT processes and enhance employee productivity.

KMS Lighthouse
has improved its knowledge management platform by integrating with Microsoft Teams and Dynamics 365. This allows users to utilize KMS Lighthouse without needing to switch applications. Additionally, with Azure OpenAI Service, companies can generate relevant content more efficiently within the KMS Lighthouse application.

KPMG

used Microsoft AI to develop a team member onboarding agent that guides new hires, providing templates and historical references to speed up onboarding and reduce follow-up calls by 20%.

KPMG Australia
leverages Microsoft Azure OpenAI, Azure AI Search, and Microsoft 365 Copilot to conduct advanced text analysis on numerous client documents. This enables them to quickly identify compliance levels, significantly reducing the time needed compared to manual assessments.

KPMG Australia

used Azure OpenAI to develop KymChat, a conversational AI assistant. It added Azure Cosmos DB for MongoDB vCore to the solution to increase the quality and speed of its query responses from 50% to 91% in under a second.

KVL Bauconsult

collaborated with quality hosting to deploy Microsoft 365 Copilot and fully integrate it into the company’s data. This integration allows KVL employees to delve deeper into projects more quickly and efficiently. Transfer errors are reduced, the quality of information improves, and collaboration benefits from greater transparency.

LambdaTest
integrated GitHub Copilot into its workflow, resulting in a significant 30% reduction in development time.

Linker Vision

developed Observ, built on the VisionAI platform and integrated with Azure AI. This solution enables real-time streaming and monitoring of personnel in highly labor-intensive manufacturing environments, enhancing workplace safety.

LTIMindtree
introduced Copilot declarative agents to address challenges faced by senior leadership and presales/transition teams with request for proposals (RFPs) and requests for information (RFIs
)
. It also used GitHub Copilot to increase development speed and improve test coverage.

LTIMindtree

leverages Microsoft Security Copilot to establish a unified command center for investigations, threat intelligence, and incident response. This empowers them to build a next-generation Security Operations Center (SOC). Consequently, they have experienced a 30% boost in overall employee efficiency, with 20% less time spent on emails and daily task allocation.

Lucy
selected a range of Azure services, including Azure AI video indexer, Azure Kubernetes Service (AKS), Translation, Azure OpenAI, Azure AI Language Studio, and Azure AI services to develop Lucy®, the answer engine® that reinvents knowledge management. Lucy operates across various industries and departments, enhancing productivity by eliminating the countless hours teams spend searching for shared drives, scouring documents, distracting colleagues, and re-creating existing resources.

McGee Property

utilized Microsoft Copilot to analyze documents, create summaries, support event preparation, and address general marketing needs.

mci group
uses Microsoft 365 Copilot to enhance the use of AI and other technological advances, boosting employee efficiency.

Moveworks
utilized Azure OpenAI to enhance its conversational AI platform, enabling enterprises and government agencies to receive support in seconds. This service delivers rapid, personalized responses in their native language, minimizing workflow disruptions.

Mphasis
used Microsoft 365 Copilot across finance, human resources, legal, marketing, and IT to enhance productivity and creativity within their operational processes.

Noventiq
used Microsoft 365 Copilot to improve operational efficiencies. Within four weeks of implementation, it saved 989 hours on routine tasks, boosting productivity that resulted in an estimated value of INR 989K.

NTT DATA
introduced AI services using Microsoft Copilot Studio, Power Platform, and Azure AI Foundry to deliver high-performance AI solutions, enhancing efficiency and scalability for clients and employees. They achieved up to 65% automation in IT service desks and up to 100% automation in certain order workflows.

NTT DATA
adopted Fabric data agents and Azure AI Foundry Agent Service to build conversational AI tools that help employees retrieve, interpret, and act on real-time data. This allows for more intuitive, role-based access to insights and enables a 50% faster time to market.

Nykaa
leveraged GitHub Copilot to speed up development cycles. By automating repetitive tasks like code completion, developers boosted productivity by 20%, resulting in significant cost savings and faster feature releases.

Onepoint
created a secure conversational agent using Azure OpenAI, resulting in productivity gains of 10% to 15% across all business lines.

PA Consulting
revamped its sales operations using Microsoft 365 Copilot and Copilot for Sales. This transformation allows its team to dedicate more time to high-impact activities for clients, thereby maximizing the strategic value they deliver.

PageGroup

leveraged Azure OpenAI to develop tools that assist consultants in creating job postings and advertisements, saving up to 75% of their time.

Perplexity.AI

used Azure AI Studio and Azure OpenAI services to help it try out large language models and prototypes in hours. It also supported a faster time to market, serving as a force multiplier for its lean staff, providing the scale to support millions of users, and delivering security and reliability at a cost-effective price.

Persistent Systems

developed Contract Assist, an AI-powered agent built using generative AI and Microsoft 365 Copilot, to reduce emails during negotiations by 95% and cut navigation and negotiation time by 70%.

PKSHA Technology
is optimizing their time on critical work by increasing efficiency in meeting preparations, data analytics, and ideation with the help of Microsoft 365 Copilot.

PRICEWATERHOUSECOOPER (PwC)

developed ChatPwC using Azure OpenAI, GitHub Copilot, and Microsoft 365 Copilot to provide employees access to proprietary generative AI plugins that help it increase productivity and the capacity to realize additional value for customers.

Rau Consultants

leverage Microsoft 365 Copilot to streamline their interview process, transcribe interviews, create candidate profiles, translate, and draft job listings or proposals, resulting in significant time savings

Roland Berger
implemented a central knowledge hub using Azure. Specialized AI agents retrieve information from Azure AI Search, while Azure OpenAI provides access to pre-trained AI models for analysis. These agents are integrated into Microsoft 365 Copilot, making it easier for consultants to access knowledge and streamline processes.

Siemens
is using Azure OpenAI to enhance efficiency, reduce downtime, and tackle labor shortages.

Siemens Digital Industries Software

used Azure OpenAI and Azure AI Foundry to create a Teams app for its industry-leading product lifecycle management (PLM) solution
,
Teamcenter. This app uses natural language processing for real-time issue reporting. It can translate informal speech data in any language, automatically creating a summarized problem report and routing it within Teamcenter to the appropriate design, engineering, or manufacturing experts—in the specific language they require.

Silverlake Group

introduced CatgWorkz, a solution designed specifically for financial institutions. Powered by Azure and AI, CatgWorkz seamlessly integrates with existing systems, enabling organizations to automate up to 80% of routine tasks, thereby reducing costs and boosting productivity.

Softcat

leveraged Microsoft 365 Copilot to achieve significant time savings and quality improvements. The sales teams reported a 20% reduction in administrative tasks, allowing them to focus more on sales activities.

Sonata Software

developed the IntelliPipe accelerator, which is part of its Lighting Data Suite that uses Fabric and Microsoft Copilot to create comprehensive business-360 views for customers to access the multi-department data they need for faster reporting and forecasting.

Syensqo
used Azure OpenAI develop a custom AI chatbot in three months, which improved their internal data management, decision making, and overall efficiency.

Synechron
utilized Azure OpenAI to develop Synechron Nexus Chat, which provides secure, enterprise-grade multilingual capabilities for global teams in human resources, finance, marketing, and legal. The solution led to a 35% productivity increase for these teams.

Talan

deployed Microsoft 365 Copilot to its client-facing professional services and business support professionals, significantly increasing productivity and engagement across its human resources, marketing, and consulting teams.

Tata Elxsi
integrated GitHub Copilot into its video distribution platform and testing process. This integration improved code generation quality, reduced effort, and accelerated the delivery of products and solutions, providing seamless video experiences to its end customers.

TeamSystem

adopted Power Platform, integrating applications like Power Apps and Copilot Studio with legacy apps to help developers quickly build new prototypes and address business client needs. They have started creating agents using Copilot Studio to help employees better utilize their suite of products. The plan is to build agents to enhance productivity across various departments, from marketing to finance.

TekSynap
used Azure AI Services to streamline internal workflows, reduce IT complexity, and equip employees with AI-powered tools. As a result, they cut search time by 75%, eliminated outages, and saved $99,000 in hardware costs.

Thinkbridge
utilized Azure OpenAI, GitHub Copilot to develop a fully integrated AI-based “Digital Recruiter” within the existing Application Portal, which is used daily by recruiters.

Thread
deployed Azure OpenAI to help automate time-consuming tasks, saving technicians more than an hour per day in manual data entry and other administrative duties.

Top Ledger
, a cutting-edge blockchain analytics platform, uses Azure OpenAI Service to train a model tailored to understand Solana blockchain data. This accelerates query creation and fosters a better understanding of decentralized protocols.

Trace3
uses Microsoft 365 Copilot to streamline and enhance processes across the business and with clients. This includes reducing the time it takes human resources recruiting managers to respond to applicants from several weeks to just a couple of days.

TVS Next
utilized Azure OpenAI services and Microsoft Copilot to develop NexAA, which seamlessly integrates with human resources systems to enhance employee engagement, foster innovation, and promote continuous learning.

UiPath
leverages Azure OpenAI to enhance its products, including communications mining and document understanding. These tools automatically triage customer communications, prioritize and route underwriting requests, increase transaction throughput by sevenfold, and have saved one insurance industry customer more than 90,000 hours through more efficient operations.

Unifonic

adopted Microsoft 365 Copilot to streamline operations, automate workflows, and secure data within a single platform. The unified Microsoft ecosystem enabled employees to reduce audit time by 85%, save $250,000 in costs this year, and save two hours per day on cybersecurity governance.

Unifonic

leverages Copilot to enhance efficiency across the organization. The sales team swiftly analyzes conversations across various platforms, extracting insights in minutes rather than hours. Copilot also simplifies content creation for proposals, email campaigns, and social media, leading to a 20% increase in sales outreach. Organization-wide, Copilot has reduced research, documentation, and summarization time by up to 40%.

Urban Company
used Azure OpenAI services to use chatbots deploy chatbots, resolving 85% to 90% of queries. This increased customer satisfaction by 5% and improved audit and decision accuracy to over 80%.

Visier
developed a generative AI assistant using Azure AI and Azure OpenAI to provide workforce analytics and actionable insights for more than 50,000 customers.

Wipro
utilized GitHub Copilot to streamline code writing for developers. They also leveraged Azure OpenAI to enhance their generative AI solutions, enabling large-scale AI transformation across the organization.

Retail and consumer goods

Albert Heijn

leveraged Azure OpenAI to create a conversational assistant within its @AH Employee App for store employees. This assistant answers questions related to their tasks and customer requests. Since adopting the app, they are already seeing improvements in the efficiency of labor-intensive processes, such as restocking shelves, and in how employees assist customers directly.

Almdudler

deployed Microsoft 365 Copilot to assist employees with everyday work. Whether in marketing, key account management, controlling, accounting, supply chain, pricing, or people and culture—Microsoft 365 Copilot helps teams work more efficiently.

Asahi Europe & International (AEI)
has adopted Microsoft 365 Copilot, helping employees save up to 15% of the time they previously spent on administrative tasks.

Campari Group
adopted Microsoft 365 Copilot to help employees integrate it into their workflow. This resulted in time savings of about two hours a week by supporting routine activities such as email management, meeting preparation, content creation, and skill acquisition.

Canadian Tire Corporation
moved its data from on-premises systems to Microsoft Azure and built digital assistants using Azure OpenAI. As a result, more than 3,000 corporate employees now save 30 to 60 minutes daily with the ChatCTC digital assistant.

Dairy Farmers of America (DFA)
used Microsoft 365 Copilot to help employees’ efficiency and improve customer connections. Employees experienced substantial time savings on routine tasks—some as high as 20 hours per month.

ECE Group
deployed Microsoft 365 Copilot to help employees quickly and easily search the company’s entire knowledge base. The solution also supports repetitive tasks and efficiency in processes, in fact 70% of employees want to keep using Microsoft Copilot.

ESW

uses GitHub Copilot to boost productivity by 25% and enable developers to concentrate on higher-level components of their code—ultimately making them feel more fulfilled.

HEINEKEN

used Azure AI Foundry to create a multi-agent platform that enables employees to access data and information across the company in their native language. With the help of Hoppy, an AI assistant, employees can now access intelligent and secure insights. Hoppy has significantly reduced the time required for simple tasks, from 10-15 minutes to just 5-10 seconds.

HEINEKEN
leveraged Azure AI to develop a voice bot to help its on-site sales representatives in logging the status of retail locations, raising technical issues, and initiating necessary processes on the HEINEKEN side. The app is also multilingual thanks to
Azure AI Speech
, letting representatives speak in either Greek or English. Other AI projects for the field include the use of
Azure AI Document Intelligence
for intelligent document processing in multiple areas, including for sales representatives.

HoMie

uses Microsoft Copilot to be more efficient in creating products, allowing more time and money to be spent on social impact programs.

Joos
uses Microsoft 365 Copilot to enhance its brand through global collaboration, streamlining meetings, optimizing presentations, and improving communications.

McDonald’s China
chose Microsoft Azure AI, GitHub Copilot, and Azure AI Search to transform its operations. This transformation led to a substantial rise in AI adoption, usage, and retention, with employee transactions increasing from 2,000 to 30,000 per month.

MediaMarktSaturn

developed MyBuddy, a multi-language, real-time, voice-enabled AI agent using Azure OpenAI. This tool enables store associates to converse with customers while seamlessly interacting with an advanced AI assistant. As a result, retail conversations are more natural and confident—ultimately driving better outcomes in-store.

Newman’s Own

is using Microsoft 365 Copilot to improve employee productivity and reduce costs. By summarizing industry news, they save 70 hours per month, and preparing marketing briefs saves them another 50 hours per month. This has significantly boosted employee engagement and retention.

Otto Group

developed ogGPT based on Azure OpenAI to help employees streamline and simplify their daily operations and internal processes.

Roquette

developed a chatbot called RoqGPT using Azure OpenAI to assist employees in providing relevant audit trails and identifying risks. This enables them to process this information in a secure environment, which is crucial in their line of business.

Softchoice
employees are experiencing firsthand how Microsoft 365 Copilot can transform daily workflows. They have seen a 97% reduction in time spent summarizing technical meetings and up to 70% less time spent on content creation.

SPAR

used Microsoft 365 Copilot to streamline tasks, resulting in a 67% active user base among employees, saving approximately 715 hours—equivalent to 89 workdays or the output of four full-time employees. In addition, 93% of Microsoft 365 Copilot users reported increased productivity, and 88% felt empowered to complete tasks faster.

Unilever
is transforming their marketing process with Microsoft 365 Copilot. This tool saves time on briefing tasks by automatically pulling in relevant market data, content, and insights, accelerating campaign launches.

Telecommunications

AT&T

used Azure OpenAI to automate IT tasks and provide employees with quick responses to basic human resource requests—leading to increased efficiency, improved work-life balance, and reduced costs.

KT

adopted Microsoft 365 Copilot to improve work efficiency. Employees can now quickly organize important schedules, summarize email threads, and search for internal documents using AI. New hires have improved their understanding of their roles. Data analysis and information accessibility have improved, making existing documents valuable knowledge assets.

Lumen

uses Microsoft Copilot to summarize past sales interactions, generate recent news, identify business challenges, track broader industry trends, and provide insights and recommendations for next steps. This process traditionally took up to four hours per seller. In 2024, Lumen reduced that time to just 15 minutes, projecting annual time savings worth USD50 million.

NTT Communications

implemented Microsoft Security Copilot to upskill a more diverse talent pool faster while helping senior analysts work more efficiently. They have automated identification, prevention, detection, response
,
and recovery—improving security operations efficiency without increasing labor costs.

O2 Czech Republic
boosts productivity and streamlines meetings with Microsoft 365 Copilot, transforming information sharing and integrating automation into daily tasks.

Orange Group
has more than 40 use cases with Azure OpenAI and GitHub Copilot across business functions. These tools support employees in their daily tasks, allowing them to focus on more valuable activities.

Sunrise

adopted Microsoft 365 Copilot to reduce its employees’ risk of digital debt and saw this as another opportunity to stay one step ahead of the competition. Microsoft 365 Copilot eliminates tedious tasks and empowers employees to do more of the tasks they love.

Telstra
developed two cutting-edge generative AI tools based on Microsoft Azure OpenAI. The One Sentence Summary tool is utilized by 90% of employees, leading to a 20% reduction in follow-up customer contact. Additionally, 84% of customer service agents are using the Ask Telstra solution.

Telstra
deployed Microsoft 365 Copilot for its 21,000 employees, who are using it to draft content, summarize meetings
,
and emails or chat threads. Users reported saving between 1 to 2 hours per week with 90% reporting that Microsoft 365 Copilot improved their experience at work. They also developed Ask Telstra to help frontline employees better serve their customers.

Vodafone
deployed Microsoft 365 Copilot to their 68,000 employees. This deployment has resulted in a four-hour time savings per user each week, enabling employees to focus on more valuable tasks.

Amadeus
empowers its teams to focus their time and skills on value-added tasks with Microsoft 365 Copilot. This tool summarizes email threads, chats, and transcripts, and consolidates information from various sources.

Cathay
uses Microsoft 365 Copilot to streamline meetings and manage information more effectively, reducing time-consuming tasks and fostering creativity.

CATRION

used Copilot Studio and Azure AI services to build internal AI bot agents and a chatbot. The bots handle everyday tasks such as answering policy questions and guiding employees through workflows directly in Microsoft Teams. The chatbot can access policy documents in Teams, allowing employees to quickly and easily find the resources they need.

Global Travel Collection (GTC)

used Azure AI Foundry and Copilot Studio to design and deploy an AI-powered travel information system called Atlas for its network of corporate and luxury travel advisors. Atlas is saving Global Travel Collection (GTC) nearly 2,000 independent travel advisors a total of more than 1.5 million hours annually on client booking activities—saving the advisors an average of 3 hours per trip.

Localiza&Co
, a leader in the mobility industry in Latin America, implemented Microsoft 365 Copilot to automate processes and improve efficiency. This implementation resulted in a reduction of 8.3 working hours per employee per month

Lotte Hotels & Resorts
is transforming its work culture by adopting Microsoft Power Platform for automation. This change enables employees to work more efficiently and focus on their core tasks.

Nagel-Group
uses Azure OpenAI to help employees quickly access information which saves time, creates efficiency and transparency, and leads to higher-quality answers overall.

Prague Airport
with support from SoftwareOne, deployed Microsoft 365 Copilot, Azure AI services, and Copilot Studio to reduce repetitive work. Employees save at least two hours per week and can focus on higher-value tasks.

Sensei
implemented Microsoft 365 to streamline internal applications and enhance system connectivity for improved collaboration. Additionally, Sensei is leveraging Microsoft 365 Copilot to boost efficiency.

Textron Aviation

used Azure OpenAI and Microsoft Cloud for Manufacturing to deploy TAMI, Which assists frontline technicians in quickly parsing 60,000 pages of maintenance documentation for fast access to technical maintenance instructions. This helps reduce troubleshooting time from 20 minutes to 1 to 2 minutes, aiming to decrease aircraft time under maintenance.

The Rider Firm

uses Microsoft 365 Copilot to manage tasks and track details that would otherwise get buried in emails and chats. With Copilot in excel, it can organize inventory data feeding directly into its e-commerce listings, making daunting tasks more manageable and freeing up employees to focus on more strategic work.

Virgin Atlantic
adopted Microsoft 365 Copilot and GitHub Copilot, experiencing significant business benefits such as increased productivity and the introduction of new working methods.

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Reinventing customer engagement

We have seen great examples of how generative AI can automate content creation, ensuring there’s fresh and engaging materials ready to go. It personalizes customer experiences by crunching the numbers, boosting conversion rates. It makes operations smoother, helping teams launch campaigns faster. Plus, it drives innovation, crafting experiences that delight customers while lightening the load for staff. Embracing generative AI is key for organizations wanting to reinvent customer engagements, stay ahead of the game, and drive both innovation and efficiency.

Education

Berlitz

used Azure AI Service and Azure AI Speech to offer new products, allowing the company to serve tens of thousands of new customers with language training. By reducing development costs, they were able to improve speed to market, enabling the team to reinvest in other areas of product innovation and improve customer support.

International University of Applied Sciences (IU)
has adopted Azure OpenAI Service to transform learning with a personalized study assistant that interacts with each student in a human-like manner.

Milpark Education
integrated Microsoft Copilot and Copilot Studio, and within four months, significantly enhanced the efficiency and accuracy of student support. This integration led to a 50% reduction in average resolution time and a more than 30% decrease in escalation time.

PeopleCert Hellas AE

used Microsoft Copilot Studio and Azure OpenAI to build an AI chatbot called CertyPal to improve customer experience. This initiative resulted in a 142% increase in customer satisfaction and a 61% improvement in first contact resolution.

Torrens University
chose to use Azure OpenAI services to uplift its online learning experience, saving 20,000 hours and $2.4 million in time and resources.

University of California, Berkeley
used Azure OpenAI services to deploy a custom AI chatbot that supports student learning and helps students with complex coursework.

University of Sydney
created a self-serve AI platform powered by Azure OpenAI Services, to enable faculty to build custom chatbots for enhancing student onboarding, feedback, career simulation, and more.

Xavier College
is updating its student information systems using Microsoft Dynamics 365 and Microsoft Azure. This modernization aims to unlock valuable insights, drive innovation, and support data-driven decision-making.

Energy and resources

Aydem Energy
and Microsoft partner Softtech, used Azure OpenAI Service to create an AI assistant for WhatsApp. This assistant offers customers real-time updates and manages tasks such as meter readings, bill checks, and claims.

DTEK’s YANSO

has implemented an AI-powered assistant powered by Azure OpenAI service and Azure AI search to help YASNO agents retrieve information faster. Handling more than 300 customer inquiries daily, AI-powered recommendations help agents respond to each in 3.5 minutes on average instead of 4.5 minutes. The AI assistant is expected to automatically process 80% of inquiries.

Eneco

develop a new AI-powered agent using Copilot Studio. The multilingual AI agent was deployed on the company website in just three months, including integration with Eneco’s live chat platform. The AI agent handles 24,000 chats per month and can manage 70% more customer conversations without needing a handoff to a live customer service representative.

National Grid

has implemented Azure AI and Microsoft Copilot to enhance customer experience and improve NPS scores. This initiative also supports their ambitions for achieving net zero targets.

Pacific Gas & Electric
built a chatbot using Microsoft Copilot Studio, that saves $1.1 million annually on helpdesk support.

Financial services

ABN AMRO Bank
moved to Microsoft Copilot Studio to develop two AI assistants for both customers and employees. ‘Anna,’ the AI agent for customers, now supports more than two million text conversations and 1.5 million voice conversations annually, automating over 50% of interactions with multiple AI agents. The employee agent ‘Abby’ provides easier access to a wide range of IT-related and other internal resources.

Absa
has adopted Microsoft Copilot to streamline various business processes, significantly reducing the time spent on administrative tasks each day.

Aditya Birla Capital Limited
is integrating Azure OpenAI services to develop solutions such as Sales Pitch Assistant, Service Assist, Intelligent Search for customers, Audit Compliance Assist, and AI-powered Voice Bots for inbound calls. These innovations aim to enhance productivity and deliver consistent customer experience.

Aditya Birla Capital
built the SimpliFi using Microsoft Azure to streamline financial services information and offers. The chatbot leverages intelligent search and proactive nudging, ensuring minimal latency and high scalability.

AIA
is using Copilot in Dynamics 365 customer service to allow customer service representatives to handle more cases in less time by automating time-consuming tasks like drafting customer emails and summarizing lengthy chats and case histories.

Ally Financial
is using Azure OpenAI services to automate manual tasks for its customer service associates, allowing them to spend more time engaging with customers.

AP Pension
has implemented Microsoft Fabric to achieve a previously unattainable level of data organization, making information more accessible and meaningful. These efficiency gains will allow them to dynamically scale their operations, effectively addressing customer needs. The platform’s analytical capabilities will empower the firm to forecast trends and plan strategies with new insights and accuracy.

Bank Rakyat Indonesia (BRI)
has enhanced its chatbot, Sabrina, with ChatGPT technology through Azure OpenAI Services. This upgrade enables Sabrina to understand various Indonesian regional languages, including Javanese, Sundanese, and Padang. Additionally, Sabrina is now integrated with BRImo, simplifying customer access to BRImo features. An AI-powered search engine is revolutionizing the way customer Service and BRI Call Center Agents manage customer service, significantly reducing the time needed to address customer inquiries and complaints.

Bradesco Bank
integrated Azure OpenAI Services into its virtual assistant, BIA, significantly reducing response times from days to hours. This integration has enhanced operational efficiency and increased the client retention rate by 89%.

Capitec Bank
uses Azure OpenAI Services and Microsoft 365 Copilot to power their AI chatbot. This tool helps customer service consultants access product information more efficiently, saving employees significant time each week.

ClearBank
used Microsoft Azure’s AI capabilities to train its system to apply payment scheme rules, assess claims, and either validate or reject them more quickly. This reduced the time taken for the payment recovery process by 80%.

ClearTax
leveraged the Azure OpenAI-powered Generative AI Agent, integrated into WhatsApp, to address various challenges and better serve Indian taxpayers. This initiative enabled 75% of users to file for the first time, unlocking INR 300 million in tax refunds and enhancing access to credit opportunities.

Commercial Bank of Dubai
used Microsoft Azure to upgrade its application infrastructure, improving transaction security and speed. As a result, individual customers can now open an account and start banking in approximately two minutes.

Datasite

used Azure AI service developed Reaction AI to assist their customers with Mergers and acquisitions. The solution streamlines the redaction process using AI while still safeguarding its customers’ information. Now, the lawyers and investment bankers who coordinate sales can reduce redaction times by up to 80%, helping to move deals forward faster and support successful outcomes.

Federal Bank
adopted Microsoft Copilot to enhance employee productivity, ensuring that the focus remains on customers and their needs.

First National Bank (FNB)
leveraging Microsoft Copilot for Sales to assist bankers in crafting professional and thoughtful emails in 13 native South African languages. This initiative aims to enhance customer interactions, streamline communications, and reinforce First National Bank (FNB’s) commitment to innovation and customer service.

Groupama
deployed a virtual assistant powered by Azure OpenAI Service, providing reliable and verifiable information with an impressive 80% success rate.

HYPE

uses Dynamics 365 customer service, Copilot in customer service, and AI-powered agents created in Copilot Studio to assist with daily customer interactions. These agents read customer emails, trigger automatic replies, and handle calls about common issues using voice-enabled technology. They also use Copilot Studio agents for customer self-service and onboarding new customers to the app. In the past year, customer agents have reduced human customer service intervention by 70% and increased the first call resolution rate to 90%.

Investec
is leveraging Microsoft 365 Copilot for sales to enhance client relationships, saving an estimated 200 hours annually. This boost in productivity ultimately delivers a personalized and seamless customer experience.

LAQO Insurance
collaborated with Infobip to create a digital assistant named Pavle using Azure OpenAI service. Pavle supports customers around the clock, enhancing customer experience and fostering loyalty. Currently, Pavle resolves 30% of customer queries, allowing agents to concentrate on complex cases and customer acquisition.

Lowell

used Azure AI Service and AI Bot Service to develop a chatbot that now manages 40% of all inquiries—making it easier for service agents to deliver greater value to consumers and better outcomes for their clients.

Lloyds Banking Group
developed the Branch Translation App using Microsoft Power Apps and Azure AI services with a goal to improve communication with non-English speaking customers. This innovation has enhanced service delivery and received positive feedback from both employees and customers.

Milliman

implemented Microsoft Fabric to create an all-in-one analytics solution. This comprehensive suite includes data lake, data engineering, and reporting services, which help reduce latency and costs. Additionally, Milliman sought advanced analytics capabilities to enable their clients to quickly understand and mitigate business risks.

MONETA Money Bank

worked with NTT Czech Republic to create Tom, a voicebot powered by Feedyou Platform and Azure AI, capable of conversing fluently in Czech. Tom engages with 1.5 million customers to address their concerns and perform simple tasks, reducing call center operational costs by 10% and enhancing customer satisfaction.

Nasdaq

used GitHub Copilot for coding, unit testing, and code reviews. They also utilize AI-powered tools to automate document generation, translation, and communications, saving time for engineers and business leaders. To enhance the client experience, they developed Nasdaq Boardvantage® to equip corporates and board members with the ability to automate document management, allowing customers to save more than 100 hours of manual work annually.

Nasdaq

developed AI agents with Azure Foundry to assist customers in answering questions about risk, governance, board meetings, and industry insights. Customers have reported a 25% decrease in the time corporate secretaries spend summarizing meeting notes or preparing for meetings.

Nationwide

used GPT-4 within Azure OpenAI Service to enhance customer support. By automating letter generation, response times improved significantly, dropping from 45 minutes to just 10 to 15 minutes—a remarkable efficiency boost of approximately 66%.

Nationwide Building Society

turned to Microsoft Marketplace, and Microsoft Partners to help them clean up their data portfolio. They are utilizing Azure OpenAI to explore more advanced solutions to better serve their members.

NFU Mutual

used Dynamics 365 and Copilot for sales to record every customer interaction, providing a comprehensive view of customers for exceptional service—in a fraction of the time.

PKO Leasing

used Microsoft Dynamics 365 Contact Center and Copilot to enhance all call center interactions within a single automated platform. This integration saves the team 550 hours each month and boosts customer satisfaction, reflected in a 5-point increase in their Net Promoter Score.

Pockyt
is using GitHub Copilot and expects a significant boost in productivity, potentially up to 500%, as they continue to integrate AI and optimize their software development life cycle.

Rabobank

used Copilot Studio to create a virtual agent that delivers friendly and efficient customer service. This innovation has streamlined operations, reduced costs, and enhanced the overall customer experience.

Recordsure

transitioned to the Azure stack, leveraging Azure OpenAI and AI Foundry to cut production environment costs by 25%, speed up innovation cycles, and launch new products in just two weeks.

RHB Bank

uses Azure OpenAI services to streamline processes and foster innovation across functions, while maintaining the highest level of security. The use of AI has simplified information retrieval for RHB employees, ensuring customers enjoy a more seamless and efficient banking experience.

TMBThanachart (ttb)
uses Azure OpenAI service to develop a virtual assistant named ‘Yindee’ that answers questions in both Thai and English, enhancing the customer experience. Yindee has successfully reduced the number of customers contacting the TMBThanachart (ttb) service center by 10% and has achieved a satisfaction score of 80%.

Trusting Social
integrated Microsoft Azure services to launch AI-powered agents that are revolutionizing banking operations and enhancing customer experiences.

UBS
is using Azure AI solutions, including Azure AI search and Azure OpenAI services, to power ‘Smart Assistants’ that streamline content access and provide real-time information to client advisors, enhancing efficiency and client engagement.

UniSuper

leverages Microsoft 365 Copilot to enhance operational efficiency and deliver personalized retirement outcomes. With Copilot, financial advisors save 30 minutes per client interaction by using AI to summarize key details of each conversation. This innovation is projected to save advisors 1,700 hours annually and increase the number of members they can advise by 7%.

Van Lanschot Kempen
uses Microsoft 365 Copilot to streamline daily tasks, freeing up time for crucial personal connections.

Virgin Money
developed an award-winning virtual assistant using Copilot Studio to enhance customers’ confidence in their digital products and services.

Visionary Wealth Advisors
leveraged the CellTrust SL2 communication platform on Microsoft Azure with Microsoft 365 E5 and Microsoft Purview to balance compliance and security while innovating ways to meet customer needs through mobile text messaging and other digital communication. Now, the firm can respond to clients at a moment’s notice.

Welcome Account
developed a banking application with a conversational agent powered by Azure OpenAI Service to help people manage their finances and administrative procedures. This multilingual agent already assists more than a thousand refugees daily.

Yes Bank
developed the RM Assist Chatbot (Ask Genie), powered by Azure OpenAI Services, to empower relationship managers with instant, accurate responses to customer queries.

Zavarovalnica Triglav
leveraged Microsoft Dynamics 365 and Azure OpenAI Services to streamline its operations with automated responses and smart rerouting of customer inquiries.

Zurich Insurance Group
leveraged Azure OpenAI Services to develop advanced AI applications, leading to more accurate and efficient risk assessment evaluations. This accelerated the underwriting process, reduced turnaround times, and increased customer satisfaction.

Zurich Insurance (Hong Kong)
leveraged Dynamics 365 Customer Service, Marketing, and Contact Center to integrate communication channels, streamline case management, and automate processes. Agents were also created in Microsoft Copilot Studio to simplify customer support, reduce email and call volumes, offer deeper insights into customers, and streamline marketing campaigns and activities.

Government

Abu Dhabi government services

have utilized the Tamm App to bridge the gap between government workers and the citizens, residents, and businesses who require services. The TAMM platform is powered by Microsoft Azure OpenAI Services and G42 Compass 2.0.

City of Buenos Aires
developed Boti with ChatGPT using Azure OpenAI Services to manage multiple service channels and personalize key services for residents and tourists. The chatbot centralizes data, enables natural language interactions, and scales to handle high demands. It manages 2 million queries per month without human intervention, alleviating the operational burden by 50%, improving the citizen experience, and increasing efficiency.

City of Burlington
developed two AI-powered solutions the MyFiles system, which uses Microsoft Power Platform for building permits, and CoBy, an all day, every day customer support assistant powered by Microsoft Copilot Studio.

City of Kelowna
leverages Zammo.ai’s native interoperation with Azure OpenAI Services to create a digital-friendly 311 information service, available all day, every day. This service delivers accurate answers to a wide range of questions, reducing the need for repetitive work for both citizens and government employees.

City of Madrid
developed an AI virtual assistant using Microsoft Azure OpenAI Services to offer tourists accurate, real-time information and personalized responses in more than 95 languages.

Cradle Fund
, dedicated to nurturing startups in Malaysia, introduced an AI-powered chatbot to enhance user interaction and increase public engagement. User engagement quadrupled, and resolution time was reduced from two days to just a few clicks. Cradle also decreased customer service costs by 35%, increased international interactions by 40%, and increased daily average visits tenfold.

Dubai Electricity and Water Authority
has significantly boosted productivity and customer satisfaction by integrating various Microsoft AI solutions. This integration has reduced task completion time from days to hours and achieved a 98% customer happiness rate.

Montgomery County
collaborated with Microsoft and Zammo.ai to enhance its chatbot using Microsoft Azure OpenAI. More than 10 months, they developed Monty 2.0, which can handle multiturn conversations on 3,000 topics in 140 languages. It facilitated 20,000 constituent conversations, achieving a customer satisfaction rate of 50%. Now, constituents have personalized, instant access to information about public services.

National Gallery Singapore

leveraged Azure OpenAI to develop an AI Docent named G(ai)le, with the assistance of technology partner NCS. This AI Docent provides interactive, multilingual, and personalized art experiences for visitors.

Oslo Kommune

adopted Microsoft Fabric to centralize its existing data and develop insights to better understand citizens’ needs and how to best serve them.

South African Revenue Service
deployed a chatbot integrated with Azure Cloud Services and enabled with Azure OpenAI Services. This system provides personalized guidance based on individual records and has generated approximately 300,000 tailored responses to date.

South Australia Department for Education
launched an AI-powered educational chatbot to help safeguard students from harmful content while introducing responsible AI into classrooms.

Ville de Laval

integrated Azure AI and machine learning into its 311 non-emergency hotline. The system employs a virtual agent to expedite citizen-agent interactions and autonomously handle basic inquiries. Ville de Laval anticipates that the system will pay for itself within its first year of operation.

YoungWilliams

developed an AI agent named Priya using Azure AI Foundry to automate, secure, and enhance customer service interactions for government health and human services. Priya improved customer satisfaction scores by 41% and reduced wait times by 50%.

Acentra He
a
lth
developed Medscribe, a web application that leverages Azure OpenAI Services to generate draft letters in a secure, HIPAA-compliant enclave. This application responds to customer appeals for healthcare services within 24 hours, reducing the time spent on each appeal letter by 50%.

Beth Israel Lahey Health (BILH)

adopted Azure OpenAI services to develop a solution that provides fast, accurate access to more than 3,800 critical care guidance documents in real time. ChatPPGD has demonstrated 98% accuracy in its responses to attending staff, handling more than 800 queries per week and enhancing efficiency and compliance in delivering outstanding patient care.

Carillon Clinic

deployed DAX Copilot to enhance patient engagement, allowing clinicians to focus on meaningful interactions without being tethered to extensive notetaking. The solution facilitates conversations with patients or their parents without the distraction of a keyboard and mouse, thus improving the provider-patient dynamic and overall care experience.

CentraCare

adopted DAX Copilot and Dragon Medical One to offer clinicians a customizable, streamlined, and automated approach to documenting patient encounters, allowing them to build workflows that suit their preferences. Clinicians have dramatically reduced their administrative workload and risk of burnout, allowing them to focus more on their interactions with patients.

City of Hope

leveraged Azure OpenAI Services to develop a responsible large language model (LLM) platform, giving valuable time back to doctors and their patients. The solution processes and summarizes hundreds of pages of patients’ medical history documents. For doctors, it has reduced the time and burden of reviewing documents, empowering them to provide faster and more personalized patient care.

Doctolib
, a leading eHealth company in France, leverages Microsoft technology to develop an AI-powered medical assistant that integrates both Azure OpenAI Service and Mistral Large on Azure.

Healow

leveraged Azure OpenAI in Azure AI Foundry Models to develop a contact center solution that automates real-time conversations with patients at scale, in a highly secure environment. By automating routine tasks and providing real-time responses to patient inquiries, the solution reduces healthcare staff workload and supports improved patient care.

Intermountain Health

has its AI infrastructure on Azure, enabling the development and deployment of responsible AI products while ensuring visibility, security, and scalability for consistent patient outcomes. With the help of Azure AI and Azure OpenAI Service, their DTS caregivers save 40 hours per quarter per AI product. Additionally, by using Microsoft 365 and Microsoft Copilot, they saved 4,300 hours of work last year alone.

Medgate, a telehealth subsidiary of Otto Group
developed a medical Copilot powered by Azure OpenAI Service. This Copilot summarizes consultations, supports triage, and provides real-time translations.

Relias

leveraged Microsoft Purview and Azure Synapse Analytics to build a platform that generates actionable insights for its clients, helping to deliver life-saving healthcare education with greater speed, efficiency, and effectiveness.

South London and Maudlsey NHS Foundation Trust
leveraged Microsoft 365 Copilot to automate routine tasks and spend more quality time treating patients.

TatvaCare
integrated an AI-led chatbot, AskAI, into its MyTatva app, leveraging the capabilities of Azure OpenAI Service. AskAI efficiently handles patient inquiries and provides daily nudges to encourage healthier lifestyle choices.

Veradigm
leveraged Azure AI Search, Azure OpenAI Services, and other tools in a Zammo.ai software solution to develop Billerbot. This self-help chatbot is designed to handle basic queries about medical terms, processes, and billing, deflecting 5% of customer billing queries and providing faster support for customer questions.

Legal services

Disparti Law Group

leveraged Microsoft 365 Copilot to streamline processes. Employees are now reporting improved experience metrics, reduced IT calls, and routine tasks are up to 50% faster, enhancing collaboration and efficiency for their clients.

Relativity

updated its legal platform using Azure and Azure AI to provide enhanced security, scalability, and efficiency, empowering legal professionals to tackle complex data challenges with confidence.

BMW Group
optimizes the customer experience by connecting 13 million active users to their vehicles with the MyBMW app on Azure. This app supports 450 million daily requests and processes 3.2TB of data.

Cemex
leveraged Azure OpenAI Services to launch Technical Xpert, an AI tool that provides sales agents with instant access to comprehensive product and customer solution information, significantly reducing search time by 80%.

Coats Digital
leveraged Azure AI services to develop a customer-facing virtual assistant within Docs. This assistant responds with the most applicable training materials or documentation from the company’s extensive catalogs. By understanding user intent, Docs delivers highly relevant results, significantly improving the customer experience compared to traditional keyword searches.

HARTING

implemented an AI-powered assistant powered by Azure OpenAI and Microsoft Cloud for Manufacturing. This solution interoperates with Siemens NX and Simcenter, part of the Siemens Xcelerator portfolio, to enable rapid design and simulation. The AI solution reduced configuration time from 15-20 minutes to just 1 minute, significantly improving efficiency and accelerating the creation of custom prototypes.

Hexagon

rebuilt its SDx platform on Microsoft Azure, leveraging Azure AI services to automate and scale data workflows. With SDx2, Hexagon customers are achieving faster outcomes at scale, realizing more than 90% reductions in facility onboarding, and saving millions in productivity improvements and data processing.

Intralox

leveraged Microsoft 365 Copilot for Sales, Copilot in Dynamics 365 Customer Service, and Copilot in Dynamics 365 field service to streamline operations. These solutions improved access to information, reduced inefficiencies, and saved time for both Intralox and its customers, leading to enhanced overall customer satisfaction.

Legrand
leveraged Azure OpenAI Service to reduce the time required to generate product data by 60% and enhance customer support interactions with fast, accurate information.

MediaTek
selected Phi models from Microsoft Azure AI Foundry that power highly secure, low-latency AI on handheld devices. The deployment led to 50% faster AI processing, 80% improved prompt performance, and 30% greater power efficiency, enhancing real-time device interactions and the user experience.

Media and entertainment

BBC
leveraged Azure AI to create a bespoke digital voice assistant that embodies its brand identity and fosters a new conversational relationship with its diverse audiences.

Cricket Australia

is leveraging AI to enhance fan engagement by providing richer, personalized content, aiming to improve the overall experience of the game.

Gameloft

uses Azure AI Service to translate more than 100 languages in real time, allowing players to chat, strategize, and banter seamlessly.

LALIGA
is enhancing the fan experience and providing AI insights with Azure Arc. They are using AI in Azure to optimize match scheduling and other key operations.

National Basketball Association
is leveraging Azure OpenAI Service to accelerate their time to market. This helps fans connect with the league through personalized and localized insights, enhancing their overall experience.

NC Dinos

uses two kiosks powered by Azure AI Service to support a game service called ‘Find My Player Look-Alike’ and a chatbot that answers sports fans’ questions, providing a premium experience.

NC Fusion
selected a comprehensive Microsoft solution to simplify marketing engagement activities and accurately target the best audience segments.

Pacers Sports & Entertainment

leveraged Azure AI Foundry to create a real-time captioning solution. This solution is designed to match the fast pace and unique personality of live basketball, making it accessible for deaf, hard-of-hearing, and non-English-speaking fans on arena screens and in its mobile app.

Premier League

has developed the Premier League Companion, powered by Microsoft Copilot, Azure OpenAI Service, and Microsoft Azure AI Foundry Services. Available on web platforms and a mobile app, this solution provides fans with access to Premier League information from both new and archival content. This includes 30 seasons of stats, 300,000 articles, and 9,000 videos, unlocking a whole new world of immersive content about the clubs and players. This innovation ushers in a new era of intelligent and intuitive fan experiences.

SVERIGES Television AB (SVT)

leveraged Azure AI Services to transcribe video content and generate closed captions, enhancing customer reach and promoting inclusion.

Nonprofit

Agape Source

utilized Microsoft Copilot, a generative AI web chat assistant, to help employees and volunteers support clients from 19 countries in communicating, translating, and finding resources.

Arapahoe Libraries

have adopted Microsoft 365 Copilot to streamline administrative tasks, enhance collaboration, and safeguard patrons’ privacy. This AI-powered assistant enables employees to develop innovative solutions to better serve visitors now and in the future.

De Alliantie
created a generative AI chatbot using Azure OpenAI Service to process information in their online knowledge base, enabling staff to receive accurate answers quickly. Additionally, another Azure AI-based solution transcribes and summarizes calls, categorizing them by theme.

Kenya Red Cross
collaborated with Pathways Technologies to create a mental health chatbot using Azure AI.

Professional services

Accenture
developed an autonomous agent for its clients to automate and streamline past-due payments, speeding up collections and boosting bottom lines. The agent, created in Copilot Studio, interprets customer data, automates follow-ups, and assists collectors with the next best actions. Accenture’s clients can potentially recover outstanding debts faster, ultimately reducing Days Sales Outstanding—a key metric that measures the average number of days it takes to collect payment after making a sale—by up to 20%.

Adobe
uses Microsoft Azure to enhance customer experience by utilizing connected cloud services, driving AI transformation across various industries.

Aisera
provides a proactive, preemptive, and predictive platform using Azure Cognitive Services, Azure OpenAI, and Azure Machine Learning. This platform offers customers access to behavioral intelligence, benefiting global companies across various industries.

ALLPLAN

collaborated with Obungi to migrate their on-premises data warehouse to Microsoft Fabric, enabling enhanced analysis and reporting on marketing and sales operations. Leveraging advanced cloud features and AI and machine learning capabilities, development cycles were significantly shortened, providing business departments with timely and precise analytics for informed decision-making.

Atlan
leverages Azure OpenAI Services to assist data teams in automating documentation, summarizing lineage, and enabling users to query data in natural language. Data teams have reported a reduction of over 60% in the time required to complete tasks.

August.ai

developed August, powered by Azure OpenAI Services, to outperform traditional symptom checkers by 25%, making it a reliable tool for symptom analysis.

Avanade

uses Microsoft Fabric for advanced analytics from a unified data estate. This software-as-a-service solution includes Microsoft OneLake to eliminate data silos, Microsoft Copilot to foster developer innovation, and Copilot in Microsoft Power BI to make data accessible across the organization. This integration streamlines all data and analytics workflows, from data integration and engineering to data science, empowering employees to deliver exceptional services to customers. It also helps guide customers toward more effective management of their data estates, yielding valuable business intelligence for innovation.

Avasoft
utilized Azure OpenAI Services to develop SuperInsight, an innovative tool that connects business users with their data. This tool enables users to effortlessly gain actionable insights, removing the need for analysts or technical expertise.

Ayna
leveraged Azure OpenAI Services and Azure Infrastructure to train diffusion models, enabling brands to generate catalogue photo shoots and AI TryOn experiences for their customers within minutes, eliminating the need for setting up photo studios.

BDO Belgium

has developed a data analytics platform called Data Eyes on Microsoft Fabric. Since transitioning to Microsoft Fabric, BDO has achieved faster and clearer insights into mergers and acquisitions, along with a more reliable analytics platform. This has enabled them to guide customers towards better business decisions. They are also exploring the integration of Copilot in Fabric to automate the description of analysis and use outlier analysis to identify potential non-recurring transactions that could impact deals.

BEMO

leveraged Face Check, Microsoft Entra Verified ID, and Azure AI to develop a new verification tool. This innovation has reduced verification times from 5.5 hours to just 30 minutes, achieving a 90% reduction in average processing time.

Blip

selected Azure OpenAI services to enhance customer experience. The service provides personalized responses based on each customer’s conversation history, enabling faster and more accurate support. It processes more than 1 billion messages monthly.

Brio
leverages Microsoft 365 Copilot within the Brio Customer Portal (CP) to enhance the reading and analysis of customer data. This integration streamlines operations, identifies upsell opportunities, and boosts business efficiency, ultimately enhancing the customer experience.

BOTmantra
leverages Azure OpenAI to provide innovative, scalable solutions that enhance customer operations, boost productivity, enable smarter decision-making, and ensure seamless scalability.

Capacity

selected Phi small language models through Azure AI Foundry to enhance its Answer Engine, enabling more accurate, context-aware, and multilingual answers from organizational knowledge. This scalable, secure, and cost-effective solution has already delivered 4.2x cost savings, 97% tagging accuracy, and faster document summarization, significantly improving performance and customer satisfaction.

Capgemini Mexico
integrated GitHub Copilot to support scalable AI implementations, leading to improved customer experiences and increased efficiency.

Celebal

creates tailored solutions with Microsoft Fabric to help customers eliminate data silos and gain valuable insights.

CleverIT Group

leveraged GitHub Copilot and Azure AI Foundry to enhance customer support. By accessing diverse data and delivering actionable insights, they boosted developer productivity by 30% at customer organizations.

Cloud Services

assist customers in transitioning to Revenue Grid, which integrates seamlessly with Fabric. This combination provides enterprises with data-powered revenue intelligence, enabling sales teams to optimize their processes, drive growth, achieve repeatable revenue, and reduce infrastructure costs by 60%.

Cognition
utilized Microsoft generative AI technology with its TriZetto platform to help payers and prov

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<statements>
1. Similarly, PwC deployed ChatPwC via Microsoft Azure OpenAI, giving consultants an enterprise platform that adheres to rigorous data privacy boundaries.
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Begin the assessment now. Output only the JSON list, without any conversational text or explanations.